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Domestic workers and mobile phones



By Step Up

Channel NewsAsia's "Talking Point" touched on a very current albeit sensitive topic: "Helpers and Mobile Phones: Is there a Win-Win Solution?".

The news program “Talking Point” showed that many domestic workers are accessing social media apps on their smartphones during working hours, uploading seemingly harmless song and dance meme videos.

The employers interviewed on “Talking Point” discussed imposing rules on the use of smartphones, such as no using of phones in the day or until all chores are done. The most extreme view came from an employment agency that hires only domestic workers who are willing to sign a no-handphone agreement with their new employers.

Many want to impose restrictions on the use of mobile phones as they do not want their personal details revealed unwittingly on social media by their domestic workers.

However, domestic workers leave their home countries and do not see their families for years. It’s only fair for them to communicate with their families on a daily basis. “Talking Point” highlighted that domestic workers are not children, and if our own employers/companies do not impose handphone usage rules at work, why should we do so with our domestic workers?

In this day and age, many of us can’t live without our phones. This is a universal issue that requires education on the advantages and disadvantages of smartphones and social media. For worried employers, we have created many videos to educate domestic workers in Tagalog and Bahasa. The topics include:

1.             Are you addicted to your mobile phone?
2.             3 things you should never post on social media.
3.             Social media guidelines.
4.             What is an Internet love scam?
5.             Do not believe everything you see or read on the Internet.
6.             Be responsible on social media.

Employ the use of Step Up to educate your domestic worker on the use of social media and also share your comfort level of what can be shown on it, if it relates to your home and family members.





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Want to work with us?

We are looking to partner with employers who are experts at domestic chores and who can suggest relevant topics to benefit households of various ethnic groups. Contact us for details.

4 tips to train your domestic worker

By Step Up

Just hired a new domestic worker? If you are lucky, your worker will be equipped with training as promised by her employment agency. If you are not, you will need to impart skills as she enters your household, starting with the very basic chores. 

The first barrier to effective training is language. Many times, employers have to use simple English and animated gestures to communicate with their limited or non-English-speaking workers. First, decide which is the language of instruction. Some employers need their domestic worker to get down to work immediately so it is a priority of short-term goals, and in this case, chores. But the long-term objective is to learn how to communicate more effectively with your worker. 
The key is not to overwhelm your domestic worker with learning a new language and the rules of your household all at once! 

Here are 4 tips to help your domestic worker get up to speed in a short time! 

1. Provide a schedule.
Create a weekly timetable that is clear a…