How one of Singapore's largest Maid Agencies Transformed Their Migrant Domestic Worker (MDW) Training with Step Up
![Image](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgDvrawGnfZmnxDQtlQaA1VcoXYpxMObylW1mzz5HmTPHEHycZXCQlgHcSTdN2Nz5kDOc5qQ68w4FtEHLAGdJSIW_6nYPsMiOVpYqgW7DWotReSnj8XVczzahW5LJYSg-dmY-igJvVLkIUrJvZVMfCYZ3aF1Wc--BBVOoahYJxeeR6gDUT-_6vamAMR3g/w640-h357/BestHome1_web.jpg)
Mr Tay Khoon Beng, Director of Best Home Employment Agency Photo: Best Home Best Home is a leading employment agency in Singapore with 26 years of experience in maid-employer matching, training, documentation and mediation. Their maid training program is conducted in-house with trainers providing training to domestic workers at local centres in their home countries. Although this method was effective in producing well-trained helpers, it was also time-consuming and sometimes inconsistent due to varying trainers' methods. In 2022, as the domestic help industry raced to resume operations post-pandemic, Mr Tay Khoon Beng, Director of Best Home started to look at solutions to improve maid training. “I wanted a standard online curriculum that could be used to train MDWs of all nationalities. E-learning was the way to go since all MDWs have mobile phones and can easily access the training materials even back at their home countries.” A comprehensive training curriculum The solution he fo