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Step Up for Agencies: The online video training tool is now available to employment agencies to enhance domestic worker training

   For Immediate Release Step Up transforms domestic worker training for employment agencies with an innovative online video training tool: Step Up for Agencies. Step Up for Agencies is the ultimate white label solution for employment agencies looking for a full or hybrid online training program for their domestic workers. Our platform offers a simple and easy-to-use admin account and dashboard for agencies to create worker accounts, manage training, view progress, and monitor results. With Step Up for Agencies, agencies can have their own branded learning websites, powered by our extensive library of over 130 training videos. The videos are available in multiple languages including Bahasa Indonesia and Tagalog, and cover a wide range of topics, including cleaning, cooking, child care, financial literacy and many more, so that domestic workers can acquire the skills they need to excel in their roles. Our platform is designed to save employment agencies time and money while providing th
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How to train your helper in 2023

  By Step Up There is no one-size-fits-all answer to this question, as the best way to train your helper will vary depending on her previous experience, level of skill, and your specific needs and preferences. However, some tips on how to train your helper effectively include: 1. Be clear and concise in your instructions When giving your helper instructions, make sure to be clear and concise. Ask her to repeat the instruction so there's no misunderstanding. Check her facial expression and body language. If she still looks confused, you could use Google Translate to repeat the same instruction in her language. 2. Communicate your expectations Make sure your helper knows what is expected of her in terms of duties, schedule, and performance. It's not enough to just say "Clean the toilet today." Tell her specifically what areas need to be wiped or sprayed with water. Let her know you expect it to be done at a certain time, otherwise she may work on other chores and leave

The No. 1 most important thing to know before hiring a helper

  By Step Up When you are shortlisting and reviewing potential helpers, you will need to look at their employment history. You can find this information on the  MOM website . Do note that this only shows her employment history in Singapore and not in other countries. HOW TO CHECK A FDW'S EMPLOYMENT HISTORY To access this information, you will need your Singpass details. To look up a particular helper, you need her full name or FIN number, date of birth, and nationality. Once you are on the page, you can see "Employment period", "Household size", "Housing Type" such as Landed, HDB, Private flat/apartment, "Cancellation Reasons" and "Expected Job Scope". WHAT TO LOOK FOR Source: MOM website First, look at the employment period column. In Singapore, a helper’s employment contract duration is 2 years. Look at how many contracts she has completed. If the helper has completed more than 1 employment contract, it means she has a good track

How to renew your maid’s work permit

By Step Up Your helper has just agreed to work for you for another 2 years and the next thing to do is to renew her work permit. If you’ve never done it before and don’t know how to go about doing it, this article is for you (or watch the explainer video here ). 2 ways to renew your helper’s work permit.  You can either go to any maid agency to help you with the paperwork for a fee. Or you can do it yourself to save costs. It’s really not that difficult. How to DIY The letter should arrive 8 weeks before the expiry date. 8 weeks before the permit expires, you should receive a letter from MOM. Once you receive the letter, you should do 2 things. #1. Get a new FDW medical and personal accident insurance plan. You also must get a new MOM-imposed security bond, which can be bought from the same insurer. The effective date of the security bond can be post-dated up to 1 day after the expiry date of the existing Work Permit. It will take up to 3 working days for your insurer to send MOM the

Step by Step guide to find the best maid agencies in Singapore

By Step Up If you have been looking to hire a maid since the start of the Covid-19 pandemic, you would have faced multiple challenges due to restrictions. There are now fewer maids available for hire and you will have to fork out additional fees for Stay-Home-Notice (SHN) and testing.  On top of that, there is also a new rule. From the start of 2021, if you need to hire a maid, you must get her medical insurance with a coverage amount of at least $10,000, This is to cover any medical expenses in the event that she develops COVID-19 symptoms within 14 days of arriving in Singapore. The insurance must be bought before she arrives in Singapore. Demand for maids remain strong Despite the costs, the demand for maids remains strong . Now more than ever, employers hiring new maids want the assurance and guarantee of quality and well-trained maids. It is totally understandable considering the sizeable fee - which can amount to double of what you used to pay. This is why it’s importan t to go w

Domestic workers and mobile phones

By Step Up Channel NewsAsia's "Talking Point" touched on a very current albeit sensitive topic: "Helpers and Mobile Phones: Is there a Win-Win Solution?" . The news program “Talking Point” showed that many domestic workers are accessing social media apps on their smartphones during working hours, uploading seemingly harmless song and dance meme videos. "Should I allow my maid to use a handphone?" The employers interviewed on “Talking Point” discussed imposing rules on the use of smartphones, such as no using of phones in the day or until all chores are done. The most extreme view came from an employment agency that hires only domestic workers who are willing to sign a no-handphone agreement with their new employers.  Many want to impose restrictions on the use of mobile phones as they do not want their personal details revealed unwittingly on social media by their domestic workers. However, domestic workers leave their home countries and do not se

4 tips to train your domestic worker

By Step Up Just hired a new or transfer domestic worker from a maid agency ? If you are lucky, your worker will be equipped with training as promised by her maid agency. If you are not, you will need to impart skills as she enters your household, starting with the very basic chores. The first barrier to effective training is language. Many times, employers have to use simple English and animated gestures to communicate with their limited or non-English-speaking workers. First, decide which is the language of instruction. Some employers need their domestic worker to get down to work immediately so it is a priority of short-term goals, and in this case, chores. But the long-term objective is to learn how to communicate more effectively with your worker. The key is not to overwhelm your domestic worker with learning a new language and the rules of your household all at once! Here are 4 tips to help your domestic worker get up to speed in a short time! 1. Provide a schedule  Create