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How one of Singapore's largest Maid Agencies Transformed Their Migrant Domestic Worker (MDW) Training with Step Up

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Mr Tay Khoon Beng, Director of Best Home Employment Agency Photo: Best Home Best Home is a leading employment agency in Singapore with 26 years of experience in maid-employer matching, training, documentation and mediation. Their maid training program is conducted in-house with trainers providing training to domestic workers at local centres in their home countries. Although this method was effective in producing well-trained helpers, it was also time-consuming and sometimes inconsistent due to varying trainers' methods. In 2022, as the domestic help industry raced to resume operations post-pandemic, Mr Tay Khoon Beng, Director of Best Home started to look at solutions to improve maid training. “I wanted a standard online curriculum that could be used to train MDWs of all nationalities. E-learning was the way to go since all MDWs have mobile phones and can easily access the training materials even back at their home countries.” A comprehensive training curriculum The solution he fo...
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Smooth Start with Your Helper: What to Do Before They Arrive?

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The wait is over! Your domestic helper is all set to begin, and you're brimming with excitement. Finally, you will have someone to help with the chores and mind the kids. Your family can look forward to healthy, home-cooked meals. You printed out a schedule for her to refer to and even took a few days off to show her how things are done in your house. You hope your new helper will be motivated to give her best for the next 2 years if you started things on the right note. Setting the Stage for Success This all sounds great. But, for a good working relationship, you must treat it like a corporate HR task. You need to assert your role as the boss and respect your helper as your subordinate. Set boundaries from the start and be clear in communicating the rules of the workplace. Besides the timetable, you should also print out a list of house rules. This should cover the daily hours. It should also cover notes on securing and locking the house, mobile phone use, work clothes, personal ...
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Step Up for Agencies: The online video training tool is now available to employment agencies to enhance domestic worker training

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Step Up transforms domestic worker training for employment agencies with an innovative online video training tool: Step Up for Agencies. Step Up for Agencies is the ultimate white label solution for employment agencies looking for a full or hybrid online training program for their domestic workers. Our platform offers a simple and easy-to-use admin panel and dashboard for agencies to create worker accounts, manage training, view progress, and monitor results. With Step Up for Agencies, agencies can have their own branded learning websites, powered by our extensive library of over 150 training videos. The videos are available in multiple languages including Bahasa Indonesia and Tagalog, and cover a wide range of topics, including cleaning, cooking, child care, financial literacy and many more, so that domestic workers can acquire the skills they need to excel in their roles. Results Guaranteed! Our platform is designed to save employment agencies time and money while providing their wor...
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