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4 tips to train your domestic worker

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Just hired a new or transfer domestic worker from a maid agency ? If you are lucky, your worker will be equipped with training as promised by her maid agency. If you are not, you will need to impart skills as she enters your household, starting with the very basic chores. The first barrier to effective training is language. Many times, employers have to use simple English and animated gestures to communicate with their limited or non-English-speaking workers. First, decide which is the language of instruction. Some employers need their domestic worker to get down to work immediately so it is a priority of short-term goals, and in this case, chores. But the long-term objective is to learn how to communicate more effectively with your worker. The key is not to overwhelm your domestic worker with learning a new language and the rules of your household all at once! Here are 4 tips to help your domestic worker get up to speed in a short time! 1. Provide a schedule  Create a weekly...
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Smooth Start with Your Helper: What to Do Before They Arrive?

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The wait is over! Your domestic helper is all set to begin, and you're brimming with excitement. Finally, you will have someone to help with the chores and mind the kids. Your family can look forward to healthy, home-cooked meals. You printed out a schedule for her to refer to and even took a few days off to show her how things are done in your house. You hope your new helper will be motivated to give her best for the next 2 years if you started things on the right note. Setting the Stage for Success This all sounds great. But, for a good working relationship, you must treat it like a corporate HR task. You need to assert your role as the boss and respect your helper as your subordinate. Set boundaries from the start and be clear in communicating the rules of the workplace. Besides the timetable, you should also print out a list of house rules. This should cover the daily hours. It should also cover notes on securing and locking the house, mobile phone use, work clothes, personal ...
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How one of Singapore's largest Maid Agencies Transformed Their Migrant Domestic Worker (MDW) Training with Step Up

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Mr Tay Khoon Beng, Director of Best Home Employment Agency Photo: Best Home Best Home is a leading employment agency in Singapore with 26 years of experience in maid-employer matching, training, documentation and mediation. Their maid training program is conducted in-house with trainers providing training to domestic workers at local centres in their home countries. Although this method was effective in producing well-trained helpers, it was also time-consuming and sometimes inconsistent due to varying trainers' methods. In 2022, as the domestic help industry raced to resume operations post-pandemic, Mr Tay Khoon Beng, Director of Best Home started to look at solutions to improve maid training. “I wanted a standard online curriculum that could be used to train MDWs of all nationalities. E-learning was the way to go since all MDWs have mobile phones and can easily access the training materials even back at their home countries.” A comprehensive training curriculum The solution he fo...
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